❓ Frequently Asked Questions (FAQ)

We recommend following our step-by-step guide. Main steps:

• Location setup (sales points and warehouses)
• Adding employees and role configuration
• Creating ingredients database
• Menu and products setup
• Entering initial stock

No, installation is not required! Our system works on SaaS model (Software as a Service):

• 🚀 Instant access - start working immediately after registration
• ☁️ Cloud storage - all data is securely protected in the cloud
• 🔄 Automatic updates - always up-to-date version without your involvement
• 📱 Access from any device - work from computer, tablet or phone
• 🛡️ Security - professional data protection and regular backups

💡 We handle all technical issues - you focus on your business!

We use multi-level protection system:

• 🔒 SSL encryption - all data is transmitted over secure connection
• 🏢 Certified data centers - compliant with ISO 27001 standard
• 📊 Regular backups - daily backup copying
• 👨‍💼 Access rights separation - flexible system of roles and permissions
• 📋 GDPR compliance - compliance with European data protection standards

When creating recipes consider:

• Exact weights/volumes - use kitchen scales
• Technological losses - account for evaporation, shrinkage
• Seasonality - different recipes for summer/winter menu
• Alternatives - ingredient substitution options

💡 The system automatically calculates cost price based on recipe!

Yes, for this use:

• Temporary categories - "Summer Menu", "New Year Offers"
• Promotional prices - set discounts for promotion period
• Item hiding - temporarily hide unavailable products
• Combo offers - create sets with special price

For such cases we recommend:

• Base recipe - minimum required composition
• Additional ingredients - set up as separate items
• Modifiers - system allows adding/removing ingredients
• Average values - use average weights for cost calculation

Food cost is calculated automatically from the recipe. The key is the units:

• Ingredient prices are stored per purchasing unit — kg, liter or piece
• Recipe amounts are entered in grams, milliliters or pieces
• Formula - for each ingredient: amount × price, then divided by 1000 to reconcile grams/ml with the per-kg/per-liter price
• Dish cost - the sum across all recipe ingredients

💡 Example: 150 g of flour at €0.80/kg = 150 × 0.80 ÷ 1000 = €0.12 per portion.

Use the built-in calculator on the ingredient form — no manual math needed:

• Enter what you paid - the total price for the package
• Enter the package size - e.g. a 5 kg bag or a 0.75 l bottle
• Get the unit price - the system divides automatically to give the price per kg/l/pcs
• Always accurate cost - this unit price feeds straight into food cost calculations

Automatic write-off occurs:

• In real time - immediately after order closure
• By FIFO - first in, first out
• Considering recipe - exact quantity according to recipe
• With stock control - system will warn about shortage

Action procedure:

• Conduct inventory
• Make adjustments via "Warehouse → Stock Adjustment"
• Specify discrepancy reason (misgrading, spoilage, error)
• Analyze causes and take measures

📊 The system keeps history of all adjustments for analysis.

The system provides several tools for stock control:

• 📊 Automatic write-off - stock decreases with each sale
• ⚠️ Low stock notifications - system warns when ingredient is running out
• 📈 Consumption analytics - reports on ingredient usage per period
• 🔍 Quick inventory - convenient interface for actual stock verification

💡 You always see current picture for all ingredients in real time!

Register incoming goods in the "Supplies" section:

• Open "Supplies" and create a new supply
• Choose the ingredient that arrived
• Enter the quantity received
• Save - the warehouse stock increases automatically

📦 Keeping supplies up to date keeps your stock and cost figures accurate.

Sales are registered in the "Sales" section:

• Open "Sales" and start a new sale
• Select the sales point (location)
• Add the products that were sold
• Confirm - revenue is recorded and ingredients are written off automatically

Manage reusable discounts in the "Discounts" section:

• Percentage discount - reduces the price by a percent (e.g. -10%)
• Fixed discount - subtracts a fixed amount
• Enable / disable - switch a discount on or off at any time
• Reusable - create once and use it again and again

Main report types:

• 💰 Financial - revenue, cost price, margin
• 📈 Sales - dynamics, popular items, average check
• 📦 Warehouse - turnover, stock, expiration dates
• 👥 Staff - efficiency, sales by employees
• 🏪 By locations - comparative analytics of branches

All data in the system is updated in real time:

• ⚡ Instant sales reflection - data appears immediately after order closure
• 📊 Current stock - warehouse stock updates with each operation
• 📈 Live dashboard - main metrics available in real time
• 🕒 Historical data - complete history for entire work period
• 📱 Accessibility from any device - current data always at hand

Manage your team in the "Users" section:

• Open "Users" and add a new employee
• Enter their name and login details
• Assign a role that matches their responsibilities
• Save - the employee can now sign in with their own access level

🔐 Each business has its own isolated data - employees only see your team's information.

Yes, the system is built for multiple locations:

• Sales points - add as many points of sale as you need
• Warehouses - keep separate stock for each location
• Comparative analytics - compare performance across branches
• Single account - manage everything from one place

The system is available in 5 languages - English, German, Spanish, French and Russian:

• Use the language switcher in the top menu
• The interface updates immediately
• Your choice is remembered for next time

🌍 The address bar shows the current language (for example /en or /de).